Ticket Policies for Taxibia

Effective Date: December 7, 2024

At Taxibia, we want to ensure that your travel experience is seamless from start to finish. Below is a summary of our ticket policies to help you make informed decisions when booking our services.

1. Ticket Booking

• Tickets can be booked online via our website or mobile app.
• All tickets must be purchased in advance before the scheduled departure time.
• Each ticket is valid only for the specific route, date, and time stated at the time of booking.

2. Ticket Confirmation

• Once your payment is processed, you will receive a confirmation email and an electronic ticket.
• Please ensure that you have received the confirmation before your travel date. If you do not receive a ticket, contact us immediately.

3. Ticket Modifications

• Ticket modifications (such as date or time changes) may be made at least 24 hours before the scheduled departure time.
• A fee may apply for changes to your ticket, depending on the nature of the modification.
• Modifications are subject to availability.

4. Cancellations and Refunds

• Full Refund: Cancellations made at least 24 hours before the scheduled departure are eligible for a full refund.
• Partial Refund: Cancellations made within 24 hours before departure will incur a cancellation fee, and you will be refunded the remaining amount.
• No Refund: Cancellations made less than 4 hours before the scheduled departure time are non-refundable.
• Refunds will be processed within 7 business days to the original payment method.

5. Lost or Stolen Tickets

• If you lose your ticket or it is stolen, please contact us immediately to report the issue.
• A replacement ticket may be issued at no additional cost, subject to verification.

6. Ticket Transfer

• Tickets are non-transferable to another person.
• If you need to change the traveler, a new booking must be made.

7. Accessibility

• We are committed to providing accessible services. If you have special needs or require assistance, please contact us ahead of time so that we can accommodate your needs.

8. No-Show Policy

• If you do not show up for your booked service and fail to cancel in advance, you will not be eligible for a refund.

9. Ticket Expiration

• Tickets are valid only for the date and time specified at the time of booking. Expired tickets are non-refundable.

10. Changes to Ticket Policies

We reserve the right to update or modify our Ticket Policies. Any changes will be posted on this page with an updated effective date.

Contact Us

For any questions regarding our ticket policies, please contact our support team:

Email: support@taxibia.com
Phone: +234 8051995459